Hannah Muriele Bentazal
About Hannah Muriele Bentazal
Hannah Muriele Bentazal is a Claims Officer at QBE Insurance in Cebu, Philippines, specializing in catastrophe claims for property insurance. She holds a Bachelor of Science in Industrial Engineering from Cebu Institute of Technology and has over a decade of experience in the insurance sector.
Work at QBE Insurance Group
Hannah Muriele Bentazal has been employed at QBE Insurance Group since 2014, serving as a Claims Officer for a duration of ten years. In her role, she specializes in managing catastrophe claims related to property insurance. This includes handling claims that arise from severe weather events such as storms and cyclones, as well as other catastrophic occurrences that have been officially declared. Her expertise in this area contributes to the effective processing and resolution of complex claims.
Education and Expertise
Hannah completed her Bachelor of Science in Industrial Engineering at Cebu Institute of Technology, where she studied from 2002 to 2007. This educational background provides her with a strong foundation in analytical and problem-solving skills, which are essential in her current role as a Claims Officer. Her academic training complements her practical experience in the insurance industry, particularly in handling catastrophe claims.
Background in Customer Service and Insurance
Prior to her current position, Hannah worked at Convergys from 2008 to 2014 as a customer service representative. During her six years there, she developed skills in customer care, specifically in the insurance sector. Her roles included being a billing specialist for car insurance and a customer care specialist for health insurance, allowing her to gain a diverse range of experience in various aspects of the insurance industry.
Early Career Experience
Before entering the BPO industry, Hannah gained experience as a junior system analyst at VicSal Development Corporation. This role provided her with insights into system analysis and operational processes, which would later benefit her in her customer service and claims handling roles within the insurance sector. Her early career experience laid the groundwork for her transition into insurance claims management.