Hayley Phan
About Hayley Phan
Hayley Phan is a Technical Services Officer at QBE Insurance, specializing in Accident & Health and Consumer Credit Insurance Claims since 2019. She has over a decade of experience in various claims roles within the same company, contributing to her expertise in the field.
Work at QBE Insurance Group
Hayley Phan has been employed at QBE Insurance since 2010, holding various positions over the years. Currently, she serves as a Technical Services Officer in the Accident & Health and Consumer Credit Insurance Claims departments since 2019. Prior to this role, she worked as a Claims Officer for Financial Institutes Intermediaries from 2010 to 2013. She also held a position as a Technical Claims Officer for Consumer Credit Insurance claims in 2014 and transitioned to a Claims Officer role in the same area from 2013 to 2014. Before her current position, she served as a Technical Services Officer for Consumer Credit Insurance Claims from 2014 to 2019.
Career Progression at QBE Insurance
Hayley Phan's career at QBE Insurance reflects a steady progression through various roles in the claims department. She began her tenure as a Claims Officer for Financial Institutes Intermediaries, where she worked for three years. Following this, she transitioned to a Technical Claims Officer role for a five-month secondment in 2014. She then took on the position of Claims Officer for Consumer Credit Insurance claims for one year before advancing to the Technical Services Officer role in 2014. This trajectory showcases her expertise and commitment within the insurance sector.
Experience in Consumer Credit Insurance Claims
Throughout her career at QBE Insurance, Hayley Phan has developed significant experience in Consumer Credit Insurance claims. She has held multiple roles specifically focused on this area, including Claims Officer and Technical Claims Officer. Her responsibilities have included managing claims processes and providing technical support, which has contributed to her deep understanding of the complexities involved in Consumer Credit Insurance.
Technical Services Officer Role
In her current position as Technical Services Officer at QBE Insurance, Hayley Phan is responsible for overseeing Accident & Health and Consumer Credit Insurance Claims. This role involves providing technical expertise and support for claims management, ensuring compliance with industry standards and regulations. Her experience in various claims-related roles has equipped her with the necessary skills to effectively handle complex claims scenarios.