Heather Jakubowski
About Heather Jakubowski
Heather Jakubowski serves as the IT Service Management Team Lead at QBE Insurance, a position she has held since 2020. She has extensive experience in IT management, having previously worked in various roles at AT&T and Great Lakes Higher Education Corporation.
Work at QBE Insurance Group
Heather Jakubowski has been serving as the IT Service Management Team Lead at QBE Insurance since 2020. In this role, she oversees IT service management processes and ensures the effective delivery of IT services to meet organizational needs. Prior to her current position, she worked at QBE Insurance as a Senior Infrastructure Project Manager for 10 months, where she contributed to various infrastructure projects.
Previous Experience at AT&T
Heather Jakubowski has extensive experience at AT&T, where she held multiple roles over several years. She started as a Project Manager from 1996 to 1998, followed by her position as Branch Technical Support Manager from 1998 to 2000. She then advanced to the role of District Escalation Manager from 2000 to 2003, where she managed escalated technical issues and ensured customer satisfaction.
Experience at Great Lakes Higher Education Corporation
From 2015 to 2019, Heather Jakubowski worked as an Infrastructure Project Manager at Great Lakes Higher Education Corporation and Affiliates. In this position, she managed infrastructure projects, focusing on enhancing the organization's IT capabilities and ensuring project deliverables met established timelines and standards.
Education and Expertise
Heather Jakubowski studied at Towson University, where she earned a Bachelor's degree. Her educational background has equipped her with the knowledge and skills necessary for her roles in IT service management and project management across various organizations.