Heidi Gugich
About Heidi Gugich
Heidi Gugich is a Manager of the Claims Leakage Program at QBE Insurance, where she has worked since 2010. She has extensive experience in the insurance industry, having held various positions at QBE Insurance and other companies over a career spanning more than three decades.
Current Role at QBE Insurance Group
Heidi Gugich serves as the Manager of the Claims Leakage Program at QBE Insurance, a position she has held since 2010. In this role, she is responsible for overseeing initiatives aimed at identifying and mitigating claims leakage, ensuring the efficiency and effectiveness of claims management processes. Her extensive experience in claims management supports her leadership in this program.
Previous Positions at QBE Insurance Group
Heidi Gugich has held multiple roles at QBE Insurance throughout her career. She worked as the NSW Operational Manager from 2007 to 2009, and as the Quick Resolution Claims Manager from 2009 to 2010. Prior to these roles, she served as the State Claims Manager from 2001 to 2007 and as a Claims Supervisor from 1999 to 2001. Her diverse experience within the organization has contributed to her expertise in claims management.
Experience at Austagencies Pty Ltd
Since 2016, Heidi Gugich has been employed at Austagencies Pty Ltd. Her role there has further expanded her knowledge and skills in the insurance industry. This position complements her extensive background in claims management and operational roles.
Early Career in Insurance
Heidi Gugich began her career in the insurance sector at Commercial Union, where she held various positions in customer service and underwriting from 1990 to 1995. She then transitioned to Zurich Insurance Company Ltd. as a Claims Officer for International Brokers, where she worked from 1995 to 1999. This foundational experience laid the groundwork for her subsequent roles in claims management.