Heidi Thiede
About Heidi Thiede
Heidi Thiede serves as the Global Head of Identity & Access Management at QBE Insurance, a position she has held since 2018. With extensive experience in IT service management and risk management, she emphasizes change management and compliance in her role.
Work at QBE Insurance Group
Heidi Thiede serves as the Global Head of Identity & Access Management at QBE Insurance, a position she has held since 2018. In this role, she focuses on change management and identity & access management, contributing to the organization's overall security and operational efficiency. Prior to this, she worked at QBE North America in various leadership roles, including VP of IT Service Delivery & Operations and VP - IT Service Manager. Her tenure at QBE has spanned several years, during which she has been instrumental in enhancing IT processes and governance.
Education and Expertise
Heidi Thiede has a solid educational background in management and court reporting. She earned a Bachelor of Science degree in Management from Cardinal Stritch University from 2008 to 2012. Earlier, she studied Court & Conference Reporting at Madison Area Technical College from 1994 to 1998. Her professional expertise is underscored by certifications in ITIL and CRISC, highlighting her proficiency in IT service management and risk management, respectively.
Background
Heidi Thiede's career in the insurance and IT sectors spans over two decades. She began her professional journey at General Casualty, where she held roles such as Risk Management Support Specialist and Information Security Administrator/Security Analyst from 2000 to 2006. Following her time at General Casualty, she joined QBE North America, where she progressed through various leadership positions, focusing on IT performance, governance, and service delivery.
Achievements
Throughout her career, Heidi Thiede has specialized in IT audit and compliance, with a particular emphasis on IT operations and general controls. She has demonstrated expertise in IT process improvement, especially in the realms of cyber security and IT risk management. Her contributions have significantly impacted the organizations she has worked for, particularly in enhancing their security frameworks and operational efficiencies.