Hemanth A
About Hemanth A
Hemanth A is an experienced APAC IT Service Manager at QBE Insurance, specializing in IT service delivery and management. With over 16 years in the industry, he has held various roles in leading companies, focusing on incident management, problem-solving, and service integration.
Work at QBE Insurance Group
Currently, Hemanth A serves as the APAC IT Service Manager at QBE Insurance, a position he has held since 2021. In this role, he is responsible for overseeing IT service management processes across the Asia-Pacific region. His tenure at QBE began with a brief stint as IT Service Management Lead in early 2021, where he contributed to service delivery initiatives. Based in Sydney, New South Wales, Australia, he has focused on enhancing service integration and management within the organization.
Education and Expertise
Hemanth A holds a Bachelor of Science degree in Computers from Bangalore University, which he completed from 1997 to 2000. He furthered his education by obtaining a Post Graduate Diploma in Business Administration (PGDBA) from the Symbiosis Institute of Management Studies between 2005 and 2007. His expertise lies in Major Incident, Problem, Change, Configuration, and Services Integration Management, complemented by over 16 years of experience in IT Service Delivery across various sectors.
Background
Hemanth A has a diverse professional background, having worked in various roles across multiple organizations. His career began at Accenture as a Service Level Management Lead from 2003 to 2004. He then held positions at AOL, TNS Sofres, and Misys Healthcare Systems before moving to HP, where he served in multiple roles from 2006 to 2016. He also worked at IBM Global Services, Capgemini, Wipro Limited, Woolworths Group, and Raqmiyat, accumulating extensive experience in IT service management and delivery.
Achievements
Throughout his career, Hemanth A has contributed to the successful delivery of IT services, ensuring adherence to agreed Service Level Agreements (SLAs) for clients in various industries, including Supply Chain, Finance, Banking, Insurance, and Telecommunications. His leadership and strategic skills have enabled him to effectively partner with internal and external teams, influencing the successful implementation of IT Service Management processes.