Honeybee Olofernes
About Honeybee Olofernes
Honeybee Olofernes is a Claims Quality Assurance and Operational Excellence Analyst at QBE Insurance in Sydney, Australia, where she has worked since 2014. She specializes in process automation and conducts root cause analysis to improve operational efficiency.
Work at QBE Insurance Group
Honeybee Olofernes has been employed at QBE Insurance Group since 2014, serving as a Claims Quality Assurance and Operational Excellence Analyst. Over the course of her ten years in this role, she has been based in Sydney, New South Wales, Australia. Her responsibilities include conducting independent root cause analysis as part of quality reviews, which aims to enhance operational excellence within the organization.
Education and Expertise
Honeybee Olofernes earned her Bachelor’s degree in Nursing from the University of Cebu, where she studied from 2002 to 2006. This educational background has provided her with a foundation in critical thinking and analytical skills, which she applies in her current role in claims quality assurance.
Background
Prior to her tenure at QBE Insurance Group, Honeybee Olofernes worked at Aegis Peoplesupport Philippines Inc. as a Customer Service Representative from 2010 to 2014. This experience contributed to her customer service skills and understanding of operational processes, which she later applied in her role at QBE.
Achievements in Process Improvement
In her current position, Honeybee Olofernes has been involved in driving individual projects focused on process automation within the claims quality assurance sector. She also assists with process improvement initiatives, contributing to the enhancement of business unit operations.