Isa Toquero
About Isa Toquero
Isa Toquero serves as the IT Service Desk Team Lead at QBE Insurance, where he has worked since 2015. He holds a Bachelor of Science in Industrial Technology from Cebu Technological University and possesses strong skills in team management and IT Service Management.
Work at QBE Insurance Group
Isa Toquero has been employed at QBE Insurance as the IT Service Desk Team Lead since 2015. Over the course of nine years, Toquero has contributed to the company's operations in Region VII - Central Visayas, Philippines. In this role, Toquero oversees the IT service desk team, ensuring effective support and service delivery across various regions. The position involves managing escalations and coordinating technical support efforts to meet organizational needs.
Education and Expertise
Toquero studied at Cebu Technological University, where he earned a Bachelor of Science in Industrial Technology with a focus on Computer Technology from 2007 to 2011. This educational background has equipped Toquero with a solid foundation in technology and management principles, which are essential for his role in IT service management. Toquero's expertise includes enhancing service delivery and customer satisfaction through effective IT service management practices.
Background
Isa Toquero has a background in IT service management, with a focus on team leadership and technical support. His career at QBE Insurance has allowed him to develop strong skills in team building and collaboration, which are crucial for managing diverse teams. Toquero's experience includes handling escalations and providing support, demonstrating his ability to navigate complex technical issues and ensure effective resolution.
Achievements
In his role at QBE Insurance, Toquero has demonstrated significant expertise in utilizing various ticketing tools to manage and resolve technical support issues efficiently. His contributions have led to improved service delivery and enhanced customer satisfaction. Toquero's ability to lead a team effectively and manage escalations has been instrumental in maintaining high standards of support within the organization.