Jack Lee
About Jack Lee
Jack Lee is a Business Process Specialist currently working at QBE Insurance in Australia. He has extensive experience in business process management and improvement, having held various roles in companies such as Spansion, BT, and AmBank Berhad.
Current Role at QBE Insurance Group
Currently, Jack Lee serves as a Business Process Specialist at QBE Insurance, a position he has held since 2021. In this role, he is responsible for mapping business processes using the enterprise Signavio BPM tool. He has played a key role in defining QBE's Business Process Architecture framework and has facilitated workshops with business stakeholders to identify essential business processes. His contributions include the introduction of 131 process maps for Personal Lines general insurance products' policy operations within a two-month timeframe.
Previous Experience in Business Process Management
Jack Lee has extensive experience in business process management across various organizations. He worked at National Australia Bank as a Process Modeller in Process Re-engineering from 2019 to 2020. Prior to that, he was a Process Improvement Manager at AmBank Berhad from 2012 to 2018. His earlier roles include serving as a Business Process Analyst at BT for five months in 2020 and as a Senior Engineer at MIMOS Berhad from 2008 to 2011. His career began as a Product and Quality Engineer at IRIS Corporation Berhad from 2002 to 2004.
Educational Background and Qualifications
Jack Lee holds a Master's degree in Business Administration from the University of Strathclyde. He also earned a Bachelor's degree in Electronics Engineering (Communications) from The University of Sheffield. In addition to his formal education, he is trained in Six Sigma Green Belt and is certified as an ISO 9001:2000 internal auditor. His educational background supports his expertise in business process improvement and management.
Technical Skills and Proficiencies
Jack Lee is proficient in various business process modeling tools, including Signavio, Holocentric, Aris, and Microsoft Visio. His technical skills enable him to effectively map and analyze business processes, contributing to process optimization and efficiency. His training in Six Sigma further enhances his ability to implement process improvements within organizations.
Career Timeline and Work History
Jack Lee's career spans multiple roles and industries. He began his professional journey at IRIS Corporation Berhad as a Product and Quality Engineer from 2002 to 2004. He then transitioned to Spansion as a Reliability Lab Engineer from 2004 to 2008. Following this, he worked at MIMOS Berhad and CIMB in various engineering and management roles. His experience includes significant positions at AmBank Berhad, BT, and National Australia Bank, culminating in his current role at QBE Insurance.