Jacki Simmonds
About Jacki Simmonds
Jacki Simmonds serves as the Global Head of IT Service Management at QBE Insurance in London, a position she has held since 2013. She has over two decades of experience in IT service management, having previously worked in various roles at companies such as AXA and QBE European Operations.
Current Role at QBE Insurance
Jacki Simmonds serves as the Global Head of IT Service Management at QBE Insurance. She has held this position since 2013, contributing to the organization's IT service strategies and management in London, United Kingdom. Her role involves overseeing IT service delivery and ensuring alignment with business objectives.
Previous Experience at QBE European Operations
Prior to her current role, Jacki Simmonds worked at QBE European Operations in various capacities. She served as the Customer Service Manager from 2010 to 2012 and as the Service Control & Operations Manager from 2012 to 2013. Her responsibilities included managing customer service operations and overseeing service control processes.
Career Background in IT Management
Jacki Simmonds has extensive experience in IT management. She worked as a Senior Service Manager at AXA from 2004 to 2010, where she managed service operations. Earlier in her career, she held the position of Support Manager at Smart421 from 2000 to 2004 and worked as an Enterprise Desktop Manager at TXU from 1997 to 2000. Her foundational experience includes serving as a Support Analyst at OOCL (UK) Ltd from 1991 to 1997.
Educational Background in Technology
Jacki Simmonds studied at Brunel University, where she achieved a Master's degree in Technology. This educational background has provided her with the knowledge and skills necessary for her roles in IT service management and operations.