James Angelov
About James Angelov
James Angelov is a Customer Transition Manager at QBE Insurance with over 7 years of experience in customer transition and onboarding. He has previously held roles at QBE Insurance, including Client Relationship Manager and Case Manager, focusing on meeting customer needs and expectations.
Work at QBE Insurance Group
James Angelov has held multiple roles at QBE Insurance, contributing to his extensive experience in customer service. He began his tenure as a Case Manager from 2014 to 2017 in Newcastle, Australia, where he managed client cases. He continued in a similar capacity for an additional 10 months from 2017 to 2018. Following this, he served as a Claims Officer for 10 months from 2018 to 2019, further enhancing his expertise in client interactions. In 2019, he transitioned to the role of Client Relationship Manager, where he worked until 2021, focusing on building strong relationships with clients. Since 2021, he has been serving as the Customer Transition Manager, specializing in the onboarding of new customers.
Education and Expertise
James Angelov studied at Callaghan College, where he gained foundational knowledge that supports his career in customer service. With over 7 years of industry experience, he has developed a specialization in customer transition and onboarding processes. His roles at QBE Insurance have equipped him with the skills necessary to work collaboratively with customers, addressing their needs effectively and ensuring a smooth transition into the company's services.
Background
James Angelov has a background in customer service within the insurance industry. His career at QBE Insurance began in 2014, and he has since progressed through various positions, each contributing to his understanding of client management and service delivery. His experience spans several roles, including Case Manager, Claims Officer, and Client Relationship Manager, which have all informed his current position as Customer Transition Manager.
Achievements
Throughout his career at QBE Insurance, James Angelov has focused on enhancing customer satisfaction and ensuring effective onboarding processes. His work has involved addressing customer needs and exceeding their expectations, which has been a consistent theme in his roles. His ability to collaborate with clients has been a key aspect of his professional achievements in the insurance sector.