Jeiel Deogracias
About Jeiel Deogracias
Jeiel Deogracias serves as the Head of Operations for Insurance Services (Global) at QBE Insurance, where he has worked since 2013. With extensive experience in operations management across various companies, he oversees a team of over 1,500 employees and manages insurance operations across multiple regions.
Work at QBE Insurance Group
Jeiel Deogracias has been serving as the Head of Operations - Insurance Services (Global) - Group Shared Services at QBE Insurance since 2013. In this role, he oversees insurance operations services across multiple regions, including Australia, New Zealand, the UK, Asia Pacific, and North America. He manages a team of over 1,500 full-time employees, ensuring efficient operation and service delivery within the insurance sector.
Previous Experience in Operations Management
Prior to his current position, Jeiel Deogracias held several key roles in operations management. He worked at EXL Service as Head of Manila Operations from 2011 to 2013. Before that, he was the Vice President for Contact Center Operations at Telus International Philippines from 2007 to 2011. His earlier experience includes serving as a Senior Operations Manager at Convergys from 2005 to 2007 and as an Operations Manager at Teletech from 2003 to 2005.
Educational Background
Jeiel Deogracias studied at the University of the Philippines, where he earned a Bachelor of Science degree in Physical Therapy from 2001 to 2005. He is also pursuing a Master of Science in Business Administration, Management, and Operations at the same institution, a program he has been enrolled in since 1998.
Career Progression in Call Center Operations
Jeiel Deogracias began his career in call center operations, starting as an Assistant Call Center Manager at Infonxx from 2002 to 2003. He then progressed to Operations Director - Telco at Telus International Philippines from 2007 to 2008. His extensive experience in the contact center industry laid the foundation for his subsequent leadership roles in operations management.