Jhoanne Santiago
About Jhoanne Santiago
Jhoanne Santiago is a Project and Change Management Lead at QBE Insurance, where she has worked since 2016. She has a diverse background in human resources and change management, with previous roles at organizations such as SMS, CSC, and SAI Global.
Work at QBE Insurance Group
Jhoanne Santiago has served as the Project and Change Management Lead at QBE Insurance Group since 2016. In this role, she is responsible for overseeing project management initiatives and implementing change management strategies within the organization. Her tenure at QBE has extended for eight years, during which she has contributed to various projects aimed at improving operational efficiency and enhancing organizational performance.
Previous Experience in Project and Change Management
Before joining QBE Insurance Group, Jhoanne Santiago held several positions that contributed to her expertise in project and change management. She worked as a Change Manager at SAI Global from 2011 to 2012. Additionally, she served as the People and Communications Lead at SAI Global from 2010 to 2011 and as a Senior Human Resources Generalist in 2010. These roles provided her with a solid foundation in managing change and leading teams.
Human Resources Consulting Background
Jhoanne Santiago has a background in human resources consulting, having worked as a Human Resources Consultant at the Commonwealth Scientific and Industrial Research Organisation (CSIRO) from 2005 to 2006. She also served as a Human Resources Business Analyst at CSIRO for seven months in 2006. These experiences equipped her with skills in analyzing HR processes and developing strategies to enhance workforce performance.
Early Career in Recruitment
Jhoanne Santiago began her career in recruitment as a Resourcer at Kelly Services in 2003, where she worked for 11 months. This early experience in recruitment laid the groundwork for her understanding of talent acquisition and workforce management, which she later applied in her human resources and change management roles.
Management Role at SMS
From 2013 to 2014, Jhoanne Santiago worked as a Manager in People and Performance at SMS. In this role, she focused on enhancing employee performance and engagement within the organization. Her experience at SMS contributed to her overall expertise in managing teams and driving organizational change.