Jinky Encarnacion Auguis
About Jinky Encarnacion Auguis
Jinky Encarnacion Auguis is an experienced Infrastructure Engineer specializing in network management, currently working at QBE Insurance in Taguig, Philippines. With a background in technical support and incident management, Auguis has held various roles in the IT sector since 2008.
Work at QBE Insurance Group
Currently, Jinky Encarnacion Auguis serves as an Infrastructure Engineer (Network) at QBE Insurance, a position held since 2019. In this role, she is responsible for performing firewall changes using Palo Alto and ASA devices on a global scale. She also monitors and maintains network design utilizing Global Solarwinds/Orion. Prior to her current role, she worked at QBE Insurance as an Infrastructure Support – Desktop Engineer from 2013 to 2019, accumulating six years of experience in Taguig, National Capital Region, Philippines.
Previous Employment Experience
Jinky has a diverse background in IT support and engineering. She worked at DTSI Group as an On-Site Support Engineer from 2009 to 2011 for two years in Taguig. Before that, she was employed at Alorica as a Technical Support Representative for seven months in Quezon City in 2008. Following her time at DTSI, she joined MicroSourcing as an IT Support Engineer from 2011 to 2013. This extensive experience has contributed to her expertise in managing critical incidents and providing technical support.
Education and Expertise
Jinky earned her Bachelor of Science in Computer Engineering from the Technological Institute of the Philippines, completing her studies from 2003 to 2008. Her educational background has equipped her with the necessary skills to perform DNS changes for business requirements and configure security products. She has expertise in conducting root cause analysis to address issues impacting business delivery and manages IT asset inventories in the AUSPAC region.
Technical Skills and Responsibilities
In her current role, Jinky performs various technical tasks, including first-level support for Meraki and VeloCloud systems. She is adept at conducting quarterly inventory of global assets and ensuring the implementation of security patches and IOS upgrades. Her responsibilities also include rapid response to incoming incidents and alerts, which minimizes business impact and enhances operational efficiency.