Joanne Guela
About Joanne Guela
Joanne Guela is an Operational Excellence Analyst at QBE Insurance, where she has worked since 2017. She has previous experience as a Data Analyst at Willis Towers Watson and has held various roles in customer service and sales support.
Work at QBE Insurance Group
Joanne Guela has been employed at QBE Insurance Group since 2017. In her role as an Operational Excellence Analyst, she focuses on improving operational processes and enhancing efficiency within the organization. Over her seven years at QBE, she has contributed to various initiatives aimed at streamlining operations and optimizing performance.
Previous Experience in Data Analysis
Before joining QBE, Joanne Guela worked at Willis Towers Watson as a Data Analyst for a brief period in 2013. Her role involved analyzing data to support decision-making processes. This experience provided her with foundational skills in data management and analysis.
Customer Service Background
Joanne Guela began her career as a Customer Service Representative at Sykes, where she worked from 2005 to 2010 for five years. This role allowed her to develop strong communication skills and a customer-focused approach, which have been beneficial in her subsequent positions.
Sales Support Experience
Joanne also worked at Ingram Micro as a Sales Support Representative II from 2011 to 2013 for two years. In this position, she supported sales teams and contributed to the overall sales process, gaining valuable experience in sales operations.
Education and Expertise
Joanne Guela earned her Bachelor of Applied Science degree from the Technological University of the Philippines, completing her studies from 2001 to 2005. This educational background provided her with a solid foundation in applied sciences, which she has utilized throughout her career.