John Lockley

John Lockley

User Experience Executive @ QBE Insurance Group

About John Lockley

John Lockley is a User Experience Executive and Managing Director at CTH Professional Services Ltd in the United Kingdom, with over 15 years of experience in IT and user experience roles. He has a background in Economics from the University of York and has held various leadership positions at Aviva, focusing on operational improvements and automation.

Current Role at QBE Insurance Group

John Lockley serves as a User Experience Executive at QBE Insurance Group, a position he has held since 2017. In this role, he focuses on enhancing user experiences within the organization, contributing to the overall efficiency and effectiveness of the services provided. His work is based in London, Greater London, United Kingdom.

Professional Background at Aviva

Prior to his current role, John Lockley worked at Aviva in various capacities from 2006 to 2017. His positions included Head of IT Care, Special Programmes Manager for UK Service Improvement, CISO Security Services Risk Reduction Programme Manager, and IT Transformation Programme Manager. Throughout his tenure, he specialized in implementing automation to reduce operational costs and led initiatives in service transition and IT service management.

Education and Expertise

John Lockley studied at the University of York, where he earned a Bachelor of Science (BSc) in Economics from 1999 to 2002. He also attended Borden Grammar School in Kent. His educational background supports his expertise in user experience and operational efficiency, particularly in the context of technology and service management.

Leadership in Emerging Technologies

In his professional career, John Lockley has led the creation of new operational areas focused on emerging technologies, including Cloud services and self-service solutions. His leadership has been instrumental in driving innovation and enhancing service delivery within the organizations he has worked for.

Focus on Cultural Change and Methodologies

John Lockley emphasizes the importance of embedding cultural change within operational teams. He utilizes methodologies such as Systems Thinking and Agile to foster a collaborative and efficient work environment. His approach aims to improve service delivery and operational effectiveness across various teams.

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