John Petrakis
About John Petrakis
John Petrakis is a Sales Team Manager at QBE Insurance in Sydney, Australia, where he has worked since 2019. He has extensive experience in sales management and customer advocacy, having held various roles at IAG prior to his current position.
Work at QBE Insurance Group
John Petrakis has served as the Sales Team Manager at QBE Insurance since 2019, contributing to the company's operations in Sydney, Australia. In this role, he has implemented a customer advocacy drive aimed at enhancing customer satisfaction and loyalty. His focus on driving cultural change within teams has been instrumental in improving engagement and business results. Petrakis's leadership in the sales team has been characterized by his strong negotiation skills and ability to motivate stakeholders, customers, and direct reports.
Previous Experience at IAG
Prior to his tenure at QBE Insurance, John Petrakis worked at IAG in various roles. He was a Retail Branch Manager from 2012 to 2013 in Eastgardens, New South Wales. He also held the position of Home Security Sales Manager from 2016 to 2018 in Hurstville, Sydney. Additionally, he served as the Sales and Service Team Manager for 12 years, from 2001 to 2013, in Parramatta, New South Wales. His extensive experience at IAG has equipped him with skills in performance management and team development.
Education and Expertise
John Petrakis has pursued formal education in business management and financial services. He studied at AIM Education & Training, where he completed a Certificate IV in Business Frontline Management from 2007 to 2008. Additionally, he obtained a Certificate III in Financial Services and Insurance from RTO IAG between 2005 and 2006. His educational background complements his extensive experience in managing contact centers and branches in competitive retail environments.
Skills and Specializations
John Petrakis specializes in performance management and team development, focusing on ensuring high productivity levels within his teams. He is recognized for his strong negotiation abilities and his capacity to motivate both stakeholders and direct reports. His expertise in driving cultural change has been a key factor in enhancing team engagement and achieving positive business outcomes.