Johnny N.
About Johnny N.
Johnny N. is a Product Owner and Lead Business Analyst for the Global Claims Transformation Program at QBE Insurance, where he has worked since 2017. He has extensive experience in business analysis and project delivery, having held various roles at IAG and AMP, contributing to significant claims transformation initiatives.
Work at QBE Insurance Group
Currently, Johnny N. serves as the Product Owner and Lead Business Analyst for the Global Claims Transformation Program at QBE Insurance. Since joining the company in 2017, he has been instrumental in leading initiatives that enhance claims processing and management. His role involves overseeing the development and implementation of innovative solutions aimed at improving customer experience and operational efficiency within the claims department.
Previous Experience at IAG
Johnny N. has a significant history with IAG, where he held multiple roles from 2002 to 2016. He began as a Senior Business Analyst from 2002 to 2009, followed by a position as Systems Manager from 2009 to 2014. He later became the Business System Implementation Manager and Stream Lead for the Claims Transformation Program from 2013 to 2016. In these roles, he was responsible for managing business requirements and leading the implementation of the AudaNet Motor Assessing Platform.
Role at AMP
Before his tenure at QBE, Johnny N. worked at AMP as a Senior Business Analyst and Lead Business Analyst for the Claims Transformation Program from 2016 to 2017. In this position, he contributed to the development of strategies for claims processing and worked closely with stakeholders to ensure alignment with business objectives.
Expertise in Agile Delivery
Johnny N. possesses extensive experience in Agile delivery methodologies, which he applies to manage project and business deliverables effectively. His expertise includes leading large workshops to gather business requirements and influence system solution design, ensuring that projects meet stakeholder needs and expectations.
Key Contributions to Claims Management Systems
Throughout his career, Johnny N. has played a key role in designing and embedding new claims management systems, including a Digital Customer Claims Portal. His contributions are part of an Enterprise Wide Claims Transformation Program that aims to modernize and streamline claims processes across organizations.