Jonathan Heath
About Jonathan Heath
Jonathan Heath is a Motor Claims Team Leader at QBE Insurance, where he has worked for a decade. He has over 16 years of experience in the general insurance industry, having held various roles at companies such as Royal Bank of Scotland and Direct Line Group.
Current Role at QBE Insurance Group
Jonathan Heath serves as the Motor Claims Team Leader at QBE Insurance, a position he has held since 2014. In this role, he leads a team focused on managing motor claims within the commercial insurance sector. His leadership is characterized by a commitment to efficiency and customer satisfaction, ensuring that claims are processed effectively and in a timely manner.
Previous Experience in the Insurance Industry
Prior to his current role, Jonathan accumulated extensive experience in the insurance sector. He worked at Direct Line Group as a Claims Quality Assurance Auditor from 2011 to 2013. Before that, he served as a Senior Claims Complaint Handler at the Royal Bank of Scotland from 2009 to 2011. His career in insurance began at the Royal Bank of Scotland, where he held various positions from 2000 to 2009.
Education and Qualifications
Jonathan studied at Joseph Priestley College, where he achieved a BTEC Level 5 Higher National Certificate in Business from 2009 to 2011. His foundational education was completed at Royds Secondary School, where he attended from 1993 to 2000. This educational background supports his extensive career in the insurance industry.
Background in Customer Service and Management
Before entering the insurance industry, Jonathan worked in customer service and management roles. He was a Bar Manager at De Vere Group from 1998 to 2000. This experience contributed to his understanding of customer relations and team management, which are essential in his current role at QBE Insurance.
Professional Philosophy
Jonathan believes in treating people with respect and emphasizes the importance of enjoying time at work. He recognizes that work constitutes a significant part of life and strives to create a positive environment for his team at QBE Insurance.