Jonathan Tam
About Jonathan Tam
Jonathan Tam serves as the Head of Human Resources Services Delivery - Global at QBE Insurance, bringing extensive experience from previous roles at American Express and JPMorgan Chase & Co. He has a strong background in operations and human resources, with a focus on continuous improvement and project management.
Current Role at American Express
Jonathan Tam serves as the Senior Service Delivery Lead - Global Business Integration at American Express. He has held this position since 2016, contributing to the company's operations in New York, New York. In this role, he has established a balanced support system of Project Management to Operations as a Change Manager, focusing on enhancing service delivery and operational efficiency.
Work at QBE Insurance Group
Jonathan Tam is the Head of Human Resources Services Delivery - Global at QBE Insurance, a role he has occupied since 2018 in Sydney, New South Wales. He leads HR Global Delivery initiatives, supporting various regions including AUSPAC, Asia, GSSC PH, Europe, and North America. His leadership in this position emphasizes the importance of cohesive HR strategies across diverse geographical areas.
Previous Experience at JPMorgan Chase & Co.
Prior to his current roles, Jonathan Tam worked at JPMorgan Chase & Co. for a total of six years, from 2009 to 2015. He served as a Human Resources Contact Center Officer - Site Leader and later as Assistant Vice President - Operations. His experience at JPMorgan Chase involved overseeing HR operations and managing site-level functions in New York.
Background in Operations at Teletech
Jonathan Tam began his career at Teletech, where he worked as an Operations Supervisor from 2005 to 2008 in Englewood, Colorado. This early experience in operations management laid the foundation for his subsequent roles in human resources and service delivery.
Education and Expertise
Jonathan Tam studied at AMA University, where he earned a Bachelor of Science degree from 2003 to 2004. He advocates for Continuous Improvement within organizations, leveraging his Six Sigma training to implement effective operational strategies and enhance service delivery.