Judy Faye Dela Serna
About Judy Faye Dela Serna
Judy Faye Dela Serna is a Senior Infrastructure Engineer at QBE Insurance in Taguig, Philippines, with extensive experience in Contact Centre systems and Genesys technologies. She has a strong background in program management and technical support across various IT areas.
Work at QBE Insurance Group
Currently, Judy Faye Dela Serna serves as a Senior Infrastructure Engineer at QBE Insurance, a position she has held since 2023. Based in Taguig, National Capital Region, Philippines, she has been involved in various infrastructure projects that support the company's operations. Prior to this role, she worked at QBE Group Shared Services Limited in multiple capacities, including as a Voice Infrastructure Engineer and a Service Desk Analyst, accumulating a total of six years of experience within the organization.
Education and Expertise
Judy Faye Dela Serna earned her Bachelor's degree in Computer Engineering from Far Eastern University, where she studied from 2007 to 2011. Her educational background laid the foundation for her extensive expertise in IT infrastructure and program management. She possesses advanced skills in troubleshooting various operating systems and platforms, and has a comprehensive understanding of the Software Development Life Cycle (SDLC) and resource management.
Background in Telecommunications
Before joining QBE Insurance, Judy worked at Genesys as a Senior Telecommunications Engineer from 2021 to 2023. In this role, she focused on Contact Centre systems, specifically utilizing Genesys technologies. Her experience in telecommunications has equipped her with the necessary skills to provide advanced technical support across multiple communication channels, including phone, chat, and email.
Professional Experience in IT
Judy Faye Dela Serna has a diverse professional background in IT, having worked in various roles that enhance her technical and managerial capabilities. Her tenure at QBE Group Shared Services Limited included positions as a Voice Infrastructure Engineer and a Service Desk Analyst. This experience has allowed her to develop a strong ability to work effectively across all areas of IT, ensuring quality service delivery for clients.