Julie Starley
About Julie Starley
Julie Starley is the General Manager of Partners at QBE Insurance, where she has worked since 2019. With over 20 years of experience in insurance, online retail, and telecommunications, she specializes in customer experience and relationship management.
Work at QBE Insurance Group
Julie Starley has served as General Manager, Partners at QBE Insurance since 2019. In this role, she leads the Relationship Management and Business Development teams, focusing on achieving profitable growth targets and enhancing customer experience. Her work aligns with the AUSPAC Customer Value Proposition. Starley has developed and executed a partner management strategy for the Personal Lines portfolio, which includes home, motor, and CTP insurance products.
Education and Expertise
Julie Starley studied at the Institute of Chartered Accountants in England and Wales from 1993 to 1996, achieving the status of Chartered Accountant. She furthered her education at the Chartered Institute of Taxation from 1996 to 1998. Starley specializes in Voice of the Customer Insights, including the Net Promoter Score (NPS), which she utilizes to drive customer experience improvements.
Background
Starley has over 20 years of experience in various industries, including insurance, online retail, and telecommunications. She has worked across Australia, Europe, and emerging markets. Prior to her current role, she held several positions at Vodafone Australia, including Regional Marketing Executive Manager and General Manager, Customer Experience. Additionally, she worked at Grays eCommerce Group as Executive General Manager, Operations, and at icare NSW as General Manager, Customer Channels.
Achievements
Throughout her career, Julie Starley has contributed to service excellence and digital transformation initiatives. Her leadership in logistics and operations has been pivotal in enhancing customer experiences. At Vodafone Australia, she played a significant role in various marketing and customer experience functions, demonstrating her versatility and ability to adapt in fast-paced environments.