Jumar M.
About Jumar M.
Jumar M. is a Workforce Capacity Analyst with extensive experience in workforce management and analysis. He has worked for several companies, including QBE Insurance and TeleTech Philippines, where he focused on optimizing workforce efficiency and analyzing customer behavior.
Work at QBE Insurance Group
Currently, Jumar M. holds the position of Workforce Capacity Analyst at QBE Insurance, a role he has occupied since 2015. In this capacity, he develops and maintains operations capacity plans aimed at optimizing workforce efficiency. He also facilitates the creation of training timelines to merge two lines of business, demonstrating his involvement in strategic workforce planning. Jumar regularly conducts planning meetings with key stakeholders to address workforce capacity challenges, ensuring that the organization meets its operational needs effectively.
Previous Experience in Workforce Management
Jumar M. has extensive experience in workforce management prior to his current role. He worked at TeleTech Philippines as a Global Workforce Management Specialist from 2008 to 2012, where he analyzed call arrival patterns and customer behavior to improve staffing recommendations. He briefly returned to TeleTech in 2012 for two months before moving to EXL Service Philippines, Inc. as a Workforce Analyst from 2012 to 2014. He also served as an Assistant Manager - Real Time Analyst at Citi for four months in 2014.
Education and Expertise
Jumar M. studied at Japan School of Advance Technology Inc, where he earned a 2 Year Diploma in Computer Technology/Computer Systems Technology from 2001 to 2003. This educational background provides him with a solid foundation in technology, which complements his expertise in workforce analysis and management.
Background in Workforce Analysis
Throughout his career, Jumar M. has focused on analyzing factors that drive call volume and customer behavior. His work involves understanding these dynamics to make informed staffing recommendations. His experience spans various roles in workforce management, allowing him to develop a comprehensive understanding of operational efficiency and capacity planning.