Karen Delica Alcala
About Karen Delica Alcala
Karen Delica Alcala serves as a Service Manager at QBE Insurance, a position she has held since 2017. She has a background in customer support and finance services, with previous roles at QBE Insurance and Accenture.
Work at QBE Insurance Group
Karen Delica Alcala has been employed at QBE Insurance Group since 2017, serving as a Service Manager. In this role, she oversees service operations and ensures that customer needs are met efficiently. Prior to her current position, she worked as a Senior Customer Support Officer for five months in 2016, where she focused on enhancing customer satisfaction. Additionally, she was a Finance Services Specialist from 2013 to 2016, contributing to financial operations and support within the company.
Education and Expertise
Karen Delica Alcala earned her bachelor's degree from the Polytechnic University of the Philippines, completing her studies from 2004 to 2008. This educational background has provided her with a solid foundation in business principles, which she applies in her roles within the insurance industry.
Background
Before joining QBE Insurance Group, Karen worked at Accenture as an Accounts Payable Analyst from 2009 to 2013. In this position, she managed financial transactions and ensured accurate processing of accounts. Her experience at Accenture equipped her with skills relevant to financial services and customer support.
Career Progression
Karen Delica Alcala's career at QBE Insurance Group reflects a steady progression through various roles. Starting as a Finance Services Specialist, she transitioned to a Senior Customer Support Officer before advancing to her current position as Service Manager. Her diverse experience within the company highlights her adaptability and commitment to service excellence.