Karissa De Lima
About Karissa De Lima
Karissa De Lima is an Operations Manager with a background in customer service and team leadership. She has experience working at Convergys and 24/7 Customer, and holds a Bachelor's degree in Business Administration from the Polytechnic University of the Philippines.
Work at QBE Insurance Group
Karissa De Lima currently holds the position of Operations Manager at QBE Insurance Group. In this role, she oversees various operational functions, ensuring efficiency and effectiveness within the organization. Her responsibilities include managing teams, optimizing processes, and implementing strategies to enhance service delivery.
Previous Experience in Customer Service
Karissa De Lima has extensive experience in customer service. She worked at Convergys as a Customer Service Representative from 2005 to 2007 in Cincinnati, Ohio. Following this, she served as a Team Leader at 24/7 Customer from 2007 to 2013 in Campbell, California. In these roles, she developed skills in team management and customer relations.
Education and Expertise
Karissa De Lima earned a Bachelor’s degree in Business Administration and Management from the Polytechnic University of the Philippines, where she studied from 2002 to 2005. Additionally, she studied Accounting at Tagaytay College of Business and Arts for one year from 2001 to 2002. Her educational background provides a solid foundation for her career in operations management.
Background in Business Administration
Karissa De Lima's background includes a focus on business administration and management. Her studies at the Polytechnic University of the Philippines equipped her with knowledge and skills applicable to various business operations. This academic foundation supports her current role in managing operations at QBE Insurance Group.