Ken Waterhouse
About Ken Waterhouse
Ken Waterhouse serves as the Cyber Security Operations & Delivery Manager at QBE Insurance in London, England, where he focuses on enhancing service quality and operational metrics. He has extensive experience in cyber security and service delivery, having previously held various roles at Vodafone and HRG.
Work at QBE Insurance Group
Ken Waterhouse has been employed at QBE Insurance Group since 2023, serving as the Cyber Security Operations & Delivery Manager (GSOC). His role is based in London, England, and operates in a hybrid work environment. In this position, he focuses on monitoring and improving operational metrics and key performance indicators (KPIs) to enhance overall service quality within the organization.
Previous Experience at Vodafone
Prior to joining QBE Insurance, Ken Waterhouse had an extensive career at Vodafone. He worked as a Client Sales Executive for eight months in 2017, followed by a role as a Transition Coordinator from 2014 to 2017. He then served as a Cyber Security Desk, Service Delivery Manager from 2019 to 2022, and as a Client Sales Specialist for nine months in 2018. His tenure at Vodafone spanned various roles, contributing to his expertise in cyber security and service delivery.
Education and Certifications
Ken Waterhouse studied at St Bartholomew's School in Newbury. He holds certifications in ISO27001 Audit and is a Lead Auditor accredited, which underscores his expertise in governance, risk management, and operational frameworks within cyber security.
Background in Service Delivery and Operations
Ken Waterhouse possesses significant experience in service-desk design and operations, focusing on the implementation, delivery, and governance of services. His background includes developing operational frameworks, strategizing and deploying initiatives, and enhancing global communications. He has a proven track record in managing key stakeholders across local and global markets.
Key Skills and Focus Areas
Ken Waterhouse's professional focus includes governance and risk management, optimizing service delivery, and enhancing overall service quality. He plays a crucial role in aligning internal and external strategies with corporate messaging and vision, ensuring effective communication and partnership experiences.