Ketherine Kumar
About Ketherine Kumar
Ketherine Kumar serves as the Service Manager for NSW Workers Insurance at QBE Insurance, where she leads the Quality and Assurance program for the Underwriting team. With over a decade of experience in the insurance sector, she emphasizes customer service and compliance while fostering strong relationships with clients.
Work at QBE Insurance Group
Ketherine Kumar has been employed at QBE Insurance since 2011, where she currently holds the position of Service Manager for NSW Workers Insurance – Policy Service. In this role, she has been instrumental in leading the Quality and Assurance program for the Underwriting team. Her responsibilities include the development and maintenance of a compliance framework, ensuring that the organization adheres to regulatory standards. Additionally, she has contributed to enhancing customer service experiences, fostering strong relationships with both internal and external stakeholders.
Previous Experience at Allianz
Before joining QBE Insurance, Ketherine Kumar worked at Allianz from 2007 to 2010 as a Senior Specialist Underwriting Officer. During her three years in this role, she gained valuable experience in underwriting processes and customer service. This background has informed her current practices in compliance and service management.
Education and Expertise
Ketherine Kumar possesses expertise in compliance-related policy development and implementation. She has developed a comprehensive compliance manual and monitoring plan that supports the underwriting team's adherence to regulations. Her focus on continuous improvement in service delivery and team performance reflects her commitment to operational excellence.
Customer Service Focus
Ketherine Kumar emphasizes the importance of customer service in her role. She takes ownership of customer issues, ensuring that problems are addressed and resolved effectively. Her approach aims to improve the overall customer experience, which is essential for fostering customer engagement and driving organic growth.
Leadership in Quality and Assurance
In her capacity as Service Manager, Ketherine Kumar leads initiatives aimed at quality assurance within the underwriting team. She focuses on establishing and maintaining strong relationships with customers by understanding their business requirements. Her leadership contributes to the continuous improvement of service delivery and team performance.