Kristian Santos
About Kristian Santos
Kristian Santos serves as the ITSM Lead at QBE Insurance's Global Enterprise Command Centre, bringing over 10 years of experience in Information Technology and Customer Service. He holds a Bachelor of Science in Computer Science from the University of the Philippines and has a strong background in IT Service Management.
Work at QBE Insurance Group
Kristian Santos has been employed at QBE Insurance since 2016, where he currently holds the position of ITSM Lead in the Global Enterprise Command Centre. In this role, he has accumulated over three years of experience in IT Service Management. His responsibilities include overseeing IT service processes and ensuring efficient operations within the command centre. Prior to his current role, he served as the I.T. Service Desk Supervisor for eight years, where he supervised a team of Technical Support Analysts.
Education and Expertise
Kristian Santos studied Computer Science at the University of Southern Philippines, earning a Bachelor of Science degree from 2002 to 2006. He also attended the University of the Philippines, where he completed another Bachelor of Science in Computer Science during the same period. His educational background has provided him with a solid foundation in information technology, which he has applied throughout his career in various technical and supervisory roles.
Background
Kristian Santos has over ten years of combined experience in Information Technology and Customer Service. His career began as a Technical Support Analyst at eTelecare Global Solutions from 2006 to 2009. He then progressed to a Subject Matter Expert role at Stream Global Services from 2009 to 2012, followed by a position as Technical Team Lead at Convergys from 2012 to 2016. His diverse experience has equipped him with a comprehensive understanding of technical support and service management.
Achievements
Throughout his career, Kristian Santos has developed significant expertise in supervising Technical Support Analysts, with more than five years of experience in this area. His leadership roles have contributed to the effective management of technical support teams, enhancing service delivery and operational efficiency. Additionally, his experience in IT Service Management has been instrumental in his current position at QBE Insurance.