Lachlan White
About Lachlan White
Lachlan White is a Claims Manager at QBE Insurance, where he has worked since 2021. He has a background in telecommunications and retail, having previously held positions at Telstra and Yogurtland, and is skilled in negotiation and dispute resolution.
Work at QBE Insurance Group
Lachlan White has been employed at QBE Insurance as a Claims Manager since 2021. In this role, he is responsible for overseeing the claims management process, ensuring efficient handling of claims, and maintaining compliance with industry standards. His position requires him to engage with various stakeholders, including underwriters and regulators, to facilitate effective claims resolution. His experience in this role spans three years, during which he has implemented innovative work practices to improve operational efficiency.
Previous Experience at Telstra
Before joining QBE Insurance, Lachlan White worked at Telstra from 2018 to 2021. He served as a Customer Service Subject Matter Expert and acted as Team Leader during his tenure. His responsibilities included providing expert guidance on customer service processes and leading a team to enhance service delivery. This experience contributed to his skills in negotiation and dispute resolution, which are essential in his current role in claims management.
Background in Retail Management
Lachlan White has a strong background in the retail sector, having worked as a Store Manager at Yogurtland from 2014 to 2018 in Dubbo, New South Wales, Australia. In this position, he managed daily operations, staff, and customer service initiatives. His experience in retail has equipped him with valuable skills in customer relations and operational management, which he applies in his current role in the insurance industry.
Education and Expertise
Lachlan White completed his Higher School Certificate at St. Johns College, where he studied from 2014 to 2015. His educational background laid the foundation for his career in customer service and management. He possesses expertise in negotiation and dispute resolution, which are critical skills for managing complex property claims in his role as Claims Manager.
Innovative Practices in Claims Management
In his role at QBE Insurance, Lachlan White has implemented innovative work practices and procedures in the claims management process. These initiatives aim to enhance efficiency and improve the overall claims experience for stakeholders. His approach reflects a commitment to continuous improvement in the insurance sector.