Lauren Johnston
About Lauren Johnston
Lauren Johnston is a Workers Compensation Case Manager at QBE Insurance in Perth, Australia, with over a decade of experience in client-facing roles. Her background includes positions at WA Police, Bankwest, and the Ministry of Social Development, where she developed strong communication skills and supervised teams to enhance productivity.
Work at QBE Insurance Group
Lauren Johnston has been employed at QBE Insurance as a Workers Compensation Case Manager since 2021. In this role, she manages claims related to workers' compensation, ensuring that clients receive the necessary support and resources. Her responsibilities include assessing claims, coordinating with medical professionals, and facilitating communication between all parties involved. Johnston's experience in handling sensitive cases contributes to her effectiveness in this position.
Background in Emergency Services
Prior to her current role, Lauren Johnston worked at WA Police as an Emergency Call Taker from 2013 to 2018. During her five years in this position, she successfully obtained critical information from individuals in high-stress, life-threatening situations. This experience honed her ability to communicate effectively under pressure and adapt her communication style to diverse audiences.
Experience in Social Services
Lauren Johnston served as a Case Manager at the Ministry of Social Development (MSD) in New Zealand from 2018 to 2020. In this role, she worked with clients facing various challenges, enhancing her skills in providing support and understanding. Her decade-long experience in client-facing roles has equipped her with the ability to make clients feel heard and comfortable.
Career at Bankwest
Lauren Johnston held multiple positions at Bankwest from 2005 to 2009. She started as a Teller, then progressed to roles including Credit Support Officer, Recoveries Team Leader, and Recovery Officer. In these positions, she supervised teams, provided cross-training, and developed procedure manuals that improved workflow and productivity. Her leadership experience has contributed to her professional development.
Education and Training
Lauren Johnston studied at St Hildas from 1994 to 1996. This educational background laid the foundation for her career in various client-focused roles. Throughout her professional journey, she has created development plans for team members, demonstrating her commitment to fostering growth and improvement in others.