Les Baxby
About Les Baxby
Les Baxby is a Personal Injury Team Leader at QBE Insurance with over 15 years of experience in personal injury claims. He has implemented customer-centric approaches in claims handling and has a background in business and commerce education.
Work at QBE Insurance Group
Les Baxby has been employed at QBE Insurance as a Personal Injury Team Leader since 2014. In this role, he has contributed to the management and oversight of personal injury claims, utilizing his extensive experience in the field. Baxby has played a significant role in implementing a cultural shift in claims handling, emphasizing customer-centric approaches to improve service delivery and client satisfaction.
Previous Experience at Direct Line
Before joining QBE Insurance, Les Baxby worked at Direct Line from 2003 to 2014. He served as a Personal Injury claims handler and later as an Academy Manager during his tenure. His experience at Direct Line provided him with a solid foundation in personal injury claims management, where he developed skills that have been beneficial in his current role.
Education and Expertise
Les Baxby studied at Yewlands from 1989 to 1993, where he achieved GCSE qualifications in Maths, Geography, and English Language and Literature. He furthered his education in Business/Commerce, earning a Commerce degree over the same period. This educational background supports his expertise in personal injury claims, contributing to his over 15 years of experience in the field.
Career Development in Claims Management
Throughout his career, Les Baxby has transitioned from personal lines claims to commercial claims, showcasing his adaptability and breadth of knowledge within the insurance industry. His experience encompasses various aspects of claims management, allowing him to effectively lead teams and implement strategic initiatives in personal injury claims.