Lila Missen
About Lila Missen
Lila Missen is a Compliance Officer at QBE Insurance in Perth, Australia, where she has worked since 2004. She ensures the effectiveness of the compliance framework and promotes a compliance culture within the organization.
Work at QBE Insurance Group
Lila Missen has been employed at QBE Insurance Group since 2004, serving as a Compliance Officer for 20 years in Perth, Australia. In her role, she ensures the effectiveness of the compliance framework by monitoring and reporting within the regions and for Authorised Representatives. Prior to her current position, she worked as a Customer Service Team Lead at QBE Insurance from 2001 to 2004, where she gained valuable experience in customer service operations.
Education and Expertise
Lila Missen studied at the Australian and New Zealand Institute of Insurance and Finance (ANZIIF), where she achieved expertise in insurance. Her educational background supports her extensive knowledge of General Insurance Products, which she utilizes in her compliance role at QBE Insurance.
Compliance Responsibilities
In her capacity as Compliance Officer, Lila Missen promotes a compliance culture within QBE Insurance by providing functional leadership and effective support to Regional Managers. She reviews and updates procedures related to compliance, audits, and breaches, ensuring that the organization adheres to regulatory standards. Additionally, she manages and administers Delegated Authority Documents as part of her responsibilities.
Professional Background
Lila Missen has a professional background that includes significant experience in both compliance and customer service roles within the insurance industry. Her tenure at QBE Insurance spans over two decades, during which she has developed a comprehensive understanding of compliance frameworks and the operational aspects of insurance services.