Lilibeth Figuro
About Lilibeth Figuro
Lilibeth Figuro is a Performance Delivery Manager with extensive experience in customer service and performance development across various companies, including QBE Group Shared Services Limited and Eperformax. She has worked in multiple locations, including the United Kingdom, the Philippines, and France, and holds bachelor's degrees from Philippine Christian University and Pamantasan Ng New Era.
Current Role at QBE Group Shared Services Limited
Lilibeth Figuro currently serves as the Performance Delivery Lead - Claims at QBE Group Shared Services Limited. She has held this position since 2019 in London, United Kingdom. In this role, she is responsible for overseeing performance delivery within the claims department, ensuring that operational standards are met and improved upon.
Previous Experience at Eperformax
Lilibeth Figuro has extensive experience at Eperformax, where she worked in various capacities from 2005 to 2015. Her roles included Customer Service Representative, Senior Customer Service Agent, Performance Development Coach, and Performance Development Supervisor. During her tenure, she contributed to performance management and customer service initiatives in Manila, Philippines.
Experience at Intercontinental Hotels Group
In 2005, Lilibeth Figuro briefly worked as a Priority Club Account Manager at Intercontinental Hotels Group (IHG) in Denham, Buckinghamshire, United Kingdom. Her role lasted for two months, during which she was involved in account management for the Priority Club loyalty program.
Education Background
Lilibeth Figuro holds a Bachelor of Arts degree from Pamantasan Ng New Era, where she studied from 1994 to 1997. She also attended Philippine Christian University for one year, from 1993 to 1994, where she achieved a Bachelor of Arts degree.
Early Career at Teleperformance
Lilibeth Figuro began her career at Teleperformance, where she worked as a Customer Service Representative for ten months in Paris, Île-de-France, France, from 2004 to 2005. This role marked the start of her professional journey in customer service and performance management.