Lily Li
About Lily Li
Lily Li serves as the Group HR Service Improvement Lead and Product Owner for the Group HR Process Excellence Project at QBE Insurance. With extensive experience in business process improvement, she has held various roles across multiple organizations, including Sensis, State Revenue Office Victoria, and National Australia Bank, and possesses qualifications in Lean Six Sigma and advanced process modeling.
Work at QBE Insurance Group
Currently, Lily Li serves as the Group HR Service Improvement Lead and Product Owner for the Group HR Process Excellence Project at QBE Insurance. She has held this position since 2021, contributing to the enhancement of HR processes within the organization. Her role involves leading initiatives aimed at improving service delivery and operational efficiency in HR functions.
Education and Expertise
Lily Li holds a Master of Business from La Trobe University, which she completed from 2000 to 2002. She also earned a Bachelor of Business with a focus on Economics and Marketing from the same institution between 1995 and 1999. Her expertise includes Process Modelling and Mapping, Human Centered Design, and Value Stream Definition and Mapping. She is an Advanced Signavio Practitioner and possesses skills in Agile Epic and User Story Development.
Background
Lily Li has a diverse professional background with extensive experience in business process improvement and management. She has worked in various roles across multiple organizations, including Sensis, State Revenue Office Victoria, ANZ, National Australia Bank, Telstra, and CPA Australia. Her career spans over two decades, focusing on process management, Lean Six Sigma methodologies, and Agile practices.
Achievements
Lily Li has received several accolades throughout her career. She was awarded the CPA Australia CEO's Special Award for Outstanding Contribution in July 2006 and the National Australia Bank's NextGen Performance Award in November 2010. Additionally, she won the Sensis' SDF Program Award in September 2014. She holds a Lean Six Sigma Black Belt qualification from SAI Global, obtained in 2007.
Previous Work Experience
Before her current role at QBE Insurance, Lily Li held various positions in notable organizations. She worked as a Business Process Lead and Six Sigma Blackbelt at Sensis, a BPM Process Consultant at State Revenue Office Victoria, and a Senior Business Process Consultant at ANZ. Her roles involved significant contributions to business change and process management across multiple sectors.