Lily R.
About Lily R.
Lily R. is an Underwriting Services Specialist Team Lead at QBE Insurance, where she has worked since 2021. With a strong background in customer service and effective communication, she has held various roles within the company and possesses expertise in Microsoft programs.
Work at QBE Insurance Group
Lily R. has held multiple positions at QBE Insurance Group since 2018. She began her career there as an Underwriting Service Specialist in Chelmsford, United Kingdom, where she worked for two years. In 2020, she advanced to the role of Senior Underwriting Service Specialist, serving for 11 months. In 2021, she transitioned to her current role as Underwriting Services Specialist Team Lead, where she has been for three years. Throughout her tenure, she has demonstrated strong communication skills and a commitment to customer service.
Education and Expertise
Lily R. studied at Maltings Academy from 2009 to 2016, where she completed her GCSEs and A Levels. Her A Level subjects included ICT, Media Studies, and Travel and Tourism. This educational background has equipped her with the necessary skills for her professional roles. Additionally, she possesses expertise in using Microsoft programs effectively in professional settings, which supports her work in underwriting services.
Background in Customer Service
Before joining QBE Insurance, Lily R. gained experience in customer service while working as a Customer Assistant at Aldi UK from 2015 to 2016. This role helped her develop strong communication skills and a customer-focused approach. She also worked at Randall & Quilter Investment Holdings Ltd. as a Credit Controller and Binder Management Technician, further enhancing her professional capabilities in financial services.
Leadership and Teamwork Skills
In her current role as Underwriting Services Specialist Team Lead, Lily R. has established a track record of motivating colleagues and fostering teamwork. She is known for her ability to work effectively both independently and as part of a team. Her leadership skills contribute to a collaborative work environment and enhance the overall performance of her team.