Lisa Frost
About Lisa Frost
Lisa Frost is a Service Manager at QBE Insurance in Newcastle, New South Wales, with over 20 years of experience in the insurance, claims, and retail operations sectors. She is recognized for fostering a positive work environment and for her leadership skills, having previously held roles at Bunnings, nib health funds, and Honeysuckle Health.
Work at QBE Insurance Group
Lisa Frost has been serving as a Service Manager at QBE Insurance since 2021. In this role, she is responsible for overseeing service operations and ensuring a high level of customer satisfaction. Her focus includes encouraging and motivating employees to enhance their skills and performance. Based in Newcastle, New South Wales, she leverages her extensive experience in the insurance sector to drive operational excellence.
Previous Experience in Retail Management
Prior to her current role, Lisa Frost worked at Bunnings as a Retail Manager Coordinator from 2004 to 2013. During her nine-year tenure, she was known for fostering a positive and collaborative working environment. This experience laid the foundation for her leadership style, which emphasizes teamwork and employee development.
Education and Expertise
Lisa Frost has a strong educational background in management and leadership. She studied at Francis Greenway High School in Beresfield, NSW, and later attended TAFE NSW, where she earned a Certificate III in Retail Management Operations. Additionally, she completed the iLead Leadership Program at nib Leadership and obtained a Diploma of Leadership from Upskilled. She also holds a Project Management Certification from AXELOS- Global Best Practice.
Career in Insurance and Claims Management
Lisa Frost has over 20 years of experience in the insurance and claims sectors. Before joining QBE Insurance, she held several positions at nib health funds, including Claims Team Leader and Provider Network Account Manager. Her roles involved managing claims processes and developing provider networks, contributing to her comprehensive understanding of the industry.
Leadership Style and Recognition
Lisa Frost is recognized for her authentic and innovative leadership style. She is known for communicating with influence and building strong relationships with colleagues, stakeholders, and clients. Her commitment to going above and beyond in her professional interactions has earned her a reputation as a supportive and effective leader.