Lori Steals
About Lori Steals
Lori Steals is a Customer Service Supervisor with a background in Criminal Justice and a Bachelor of Commerce degree from Kaplan University. She has extensive experience in customer service, having worked at QBE Insurance for 15 years.
Work at QBE Insurance Group
Lori Steals served as a Customer Service Supervisor at QBE Insurance from 1999 to 2014. During her 15-year tenure, she was responsible for overseeing customer service operations, ensuring high levels of client satisfaction, and managing team performance. Her role involved addressing customer inquiries, resolving issues, and implementing service improvements to enhance the overall customer experience.
Education and Expertise
Lori Steals pursued her education at Kaplan University-Des Moines Campus, where she studied Criminal Justice/Police Science. She completed her Bachelor of Commerce (BCom) degree between 2010 and 2015. This educational background provided her with a solid foundation in commerce and an understanding of the criminal justice system, contributing to her expertise in customer service and operational management.
Background
Lori Steals has a background in customer service and management, developed over her extensive career at QBE Insurance. Her experience in the insurance industry, combined with her academic studies, has equipped her with the skills necessary to effectively supervise customer service teams and address client needs.