Lucy Costin
About Lucy Costin
Lucy Costin serves as the Claims Innovation Manager at QBE Insurance in London, a position she has held since 2019. With a background in economics from the University of Warwick, she has extensive experience in claims management and operational excellence.
Work at QBE Insurance Group
Lucy Costin has served as Claims Innovation Manager at QBE Insurance since 2019. In this role, she works in London, England, where she leads a team focused on operational excellence and data science. Her responsibilities include developing digital services for claims and influencing senior stakeholders to establish the claims innovation strategy and roadmap. Prior to her current position, she held the role of Claims Category Manager at QBE from 2015 to 2019.
Previous Experience in the Insurance Industry
Before joining QBE Insurance, Lucy Costin worked at RSA in various capacities. She began as a Sourcing Analyst for six months in 2011, followed by a three-year tenure as a Sourcing Specialist from 2012 to 2015. Additionally, she briefly served as Project Manager for International Motor Claims in 2013. Her experience at RSA contributed to her expertise in claims management and sourcing strategies.
Career Background in Business Analysis and Procurement
Lucy Costin's career includes roles outside the insurance sector. She worked at 3663 First for Foodservice as an Assistant Business Analyst from 2007 to 2009 and later as a Service Delivery Manager for 11 months in 2009. She also served as Procurement Manager at Food Partners Group for nine months in 2010. These positions provided her with a solid foundation in business analysis and procurement processes.
Education and Expertise
Lucy Costin studied at the University of Warwick, where she earned a Bachelor of Science (BSc) with honors in Economics from 2004 to 2007. Her educational background has equipped her with analytical skills and economic insights that are applicable in her current role in claims innovation. She also attended Chesham High School from 1997 to 2003.