Lusi Puni
About Lusi Puni
Lusi Puni is a Motor Claims Team Leader at QBE Insurance in Auckland, New Zealand, where she has worked since 2021. She has extensive experience in claims management, having previously held roles at QBE Insurance and AIG.
Work at QBE Insurance Group
Lusi Puni has been employed at QBE Insurance Group since 2021, currently serving as the Motor Claims Team Leader in Auckland, New Zealand. In this role, Puni oversees the motor claims process, ensuring efficient handling and resolution of claims. Prior to this position, Puni worked as a Claims Specialist Liability for a six-month period in 2021 and as a Recovery Specialist from 2019 to 2021, accumulating a total of two years of experience in claims recovery and liability management.
Previous Experience at AIG
Before joining QBE Insurance, Lusi Puni worked at AIG as an Accident and Health/Travel Claims Manager from 2007 to 2014. During this seven-year tenure in Auckland, New Zealand, Puni managed claims related to accident and health insurance, gaining significant expertise in the travel claims sector. This experience contributed to Puni's comprehensive understanding of claims management and customer service within the insurance industry.
Education and Expertise
Lusi Puni completed education at Auckland Adventist High School, where Puni focused on Business Administration and Management. This educational background provided foundational knowledge in business practices, which supports Puni's current role in claims management. The combination of education and extensive work experience in various claims roles has equipped Puni with the necessary skills to lead teams effectively and manage complex claims processes.
Career Progression in Claims Management
Lusi Puni's career in claims management has shown a clear progression through various roles and responsibilities. Starting as an Accident and Health/Travel Claims Manager at AIG, Puni transitioned to roles at QBE Insurance, where Puni advanced from Recovery Specialist to Claims Specialist Liability, and ultimately to Motor Claims Team Leader. This trajectory reflects Puni's commitment to professional development and expertise in the insurance claims field.