Ma Pia Carmela Tayengco
About Ma Pia Carmela Tayengco
Ma Pia Carmela Tayengco is a Quality Analyst with extensive experience in the field, having worked at Nco Customer Management, Inc. and Qbe Insurance since 2009 and 2013, respectively.
Work at QBE Insurance Group
Ma Pia Carmela Tayengco has been employed at QBE Insurance Group since 2013. In her role as a Quality Analyst, she is responsible for ensuring the quality and compliance of processes within the organization. Her work contributes to the overall efficiency and effectiveness of the company's operations in Sydney, New South Wales, Australia.
Previous Experience at Nco Customer Management, Inc.
Before joining QBE Insurance Group, Ma Pia Carmela Tayengco worked at Nco Customer Management, Inc. as a Quality Analyst. She has held this position since 2009, accumulating 15 years of experience in quality assurance. Her role involves monitoring and improving service quality, which is essential for maintaining customer satisfaction.
Experience at Sykes Enterprises
Ma Pia Carmela Tayengco began her career at Sykes Enterprises, where she served as an Internal Monitoring Specialist from 2003 to 2007. During her four years in this role in Tampa, Florida, United States, she focused on internal quality monitoring processes, contributing to the enhancement of service delivery standards.
Education and Expertise
While specific educational details are not provided, Ma Pia Carmela Tayengco's extensive experience in quality analysis suggests a strong background in quality assurance methodologies. Her roles across different organizations indicate a developed expertise in monitoring and improving operational processes.