Marc Castelo
About Marc Castelo
Marc Castelo is a Settlement Specialist at QBE Insurance with over 16 years of experience in the finance and insurance industry. He holds degrees in Computer/Information Technology Administration and Management, and Workforce Development and Training, and has a strong focus on operational efficiency and customer-centric service.
Work at QBE Insurance Group
Marc Castelo has been employed at QBE Insurance since 2004, holding various positions over the years. He began his tenure as an Underwriting Specialist from 2004 to 2007. He then transitioned to the role of Senior Customer Service Representative, where he worked from 2007 until 2021. In 2019, he took on Third Party Management responsibilities, continuing in that capacity until 2021. Currently, he serves as a Settlement Specialist, a position he has held since 2021. His extensive experience at QBE Insurance spans over 16 years, contributing to his expertise in the finance and insurance industry.
Education and Expertise
Marc Castelo studied Computer/Information Technology Administration and Management at RMIT University from 1999 to 2002. He furthered his education at NMIT, where he completed a program in Workforce Development and Training from 2002 to 2004. Earlier, he attended Redden Catholic College, focusing on Information Technology from 1991 to 1996. His educational background supports his skills in assessing internal capabilities and implementing changes to enhance operational efficiency within the insurance sector.
Background
Marc Castelo has over 16 years of experience in the finance and insurance industry. His career at QBE Insurance has provided him with a solid foundation in team management, financial management, and relationship management. He is skilled in engaging and collaborating with key stakeholders, clients, and staff to achieve successful outcomes. His passion for the insurance industry is evident in his customer-centric approach to service.
Achievements
Throughout his career at QBE Insurance, Marc Castelo has developed a reputation for his ability to improve operational efficiency and enhance customer service. His roles have involved significant interaction with clients and stakeholders, demonstrating his commitment to achieving positive outcomes. His experience in various capacities within the organization has equipped him with a comprehensive understanding of the insurance landscape.