Marcus Holland
About Marcus Holland
Marcus Holland is the ITSM Global Process Owner at QBE Insurance, where he has worked since 2019. He has extensive experience in IT service management, having held various roles at notable organizations including Lloyds Banking Group and the Royal Bank of Scotland.
Current Role at QBE Insurance Group
Marcus Holland serves as the ITSM Global Process Owner at QBE Insurance Group, a position he has held since 2019. In this role, he is responsible for overseeing IT service management processes and ensuring alignment with organizational objectives. His work focuses on optimizing workflows and enhancing service delivery within the company.
Previous Experience in Banking and Finance
Marcus Holland has extensive experience in the banking and finance sector. He worked at Lloyds Banking Group as a Risk & Governance Manager for one year from 2018 to 2019. Prior to that, he held various roles at the Royal Bank of Scotland, including Service Catalogue & Configuration Management, Change & Service Transition Management, Problem Manager, and Availability Management and Service Reporting. His tenure at these institutions spanned from 2003 to 2011.
Educational Background in Urban Land Economics
Marcus Holland studied at Sheffield Hallam University, where he earned a Bachelor of Science with Honours in Urban Land Economics. His studies took place from 1992 to 1996, providing him with a solid foundation in economic principles related to land use and urban development.
Expertise in IT Service Management
Marcus Holland possesses significant expertise in IT Service Management (ITSM), particularly with the ServiceNow platform. His skills encompass SLA Management, Project Governance, and Business Transformation. He has demonstrated a capacity for influencing senior stakeholders and managing relationships to drive strategic initiatives within organizations.
Career Progression in IT Roles
Throughout his career, Marcus Holland has held various IT roles across multiple organizations. He worked at Aon as ITSM Global Process Lead from 2013 to 2017 and had a brief stint at Smith & Williamson in IT Service Management in 2018. Additionally, he worked at Threadneedle Investments in a similar capacity from 2012 to 2013. His career reflects a consistent focus on enhancing IT service delivery and management.