Maria Celeste Ramos
About Maria Celeste Ramos
Maria Celeste Ramos is a Quality Assurance Specialist at QBE Insurance, where she has worked since 2013. She has a background in training and management, along with expertise in customer service and Microsoft Office.
Work at QBE Insurance Group
Maria Celeste Ramos has been employed at QBE Insurance Group as a Quality Assurance Specialist since 2013. In this role, she focuses on ensuring the quality of services and processes within the organization. Her responsibilities include monitoring performance metrics and implementing improvements to enhance service delivery. With over 11 years of experience in this position, she has developed a comprehensive understanding of quality assurance practices specific to the insurance industry.
Education and Expertise
Maria Celeste Ramos earned her Bachelor of Science in Education with a focus on Social Studies Teacher Education from Pasig Catholic College, where she studied from 1994 to 2000. This educational background has equipped her with strong training skills, which are essential in her current role in quality assurance. Her expertise in Microsoft Office further supports her efficiency in documentation and reporting tasks.
Background in Claims Management
Prior to her role at QBE Insurance, Maria worked at Sykes Enterprises, Incorporated as a Claims Specialist from 2007 to 2012. During her five years in this position, she developed a solid foundation in claims management and customer service. This experience has contributed to her understanding of client needs and has enhanced her ability to improve service quality in her current role.
Management Skills and Quality Assurance
Maria Celeste Ramos possesses management skills that are integral to her role as a Quality Assurance Specialist. These skills enable her to lead teams effectively and implement processes that enhance quality assurance measures. Her background in training complements her management capabilities, allowing her to foster a culture of continuous improvement within her team.
Customer Service Expertise
Maria has a robust skill set in customer service, which plays a significant role in her work in quality assurance. Her ability to understand client needs helps her identify areas for improvement in service delivery. This expertise not only enhances the quality of services provided by QBE Insurance but also contributes to overall client satisfaction.