Maria Gozum
About Maria Gozum
Maria Gozum is a Quality Assurance Analyst with a decade of experience at QBE Insurance. She has previously held positions at Infosys BPO, Xerox, and Serco, contributing to her expertise in quality assurance and customer service.
Work at QBE Insurance Group
Maria Gozum has been employed at QBE Insurance Group as a Quality Assurance Analyst since 2014. In this role, she is responsible for ensuring that the company's processes and products meet established quality standards. Her tenure at QBE has spanned over 10 years, during which she has contributed to the enhancement of quality assurance practices within the organization.
Previous Experience in Customer Service and Quality Assurance
Prior to her current role, Maria Gozum gained valuable experience in various positions. She worked at Infosys BPO as a Senior Process Executive from 2012 to 2014, where she focused on process improvement and operational efficiency. Before that, she was a Customer Service Representative at Xerox for 8 months in 2010, and she served as a Reservation Specialist at Serco for one year from 2011 to 2012. These roles provided her with a solid foundation in customer service and operational processes.
Education and Expertise
Maria Gozum earned her Bachelor of Science degree from National University, where she studied from 2003 to 2007. This educational background equipped her with the knowledge and skills necessary for her career in quality assurance and customer service. Her academic achievements complement her professional experience, allowing her to effectively contribute to her current role.
Career Timeline
Maria Gozum's career spans over a decade, with significant roles in various organizations. She began her professional journey at Xerox in 2010, followed by a position at Serco in 2011. After a year at Infosys BPO from 2012 to 2014, she joined QBE Insurance Group, where she has been working for 10 years. This timeline reflects her steady progression in the fields of customer service and quality assurance.