Mark Jeson Serna
About Mark Jeson Serna
Mark Jeson Serna is a Senior Human Resources Specialist at QBE Insurance, where he has worked since 2015. He holds a Bachelor of Science in Business Administration from the University of Baguio and has expertise in labor standards for the insurance and BPO industries.
Work at QBE Insurance Group
Mark Jeson Serna has been employed at QBE Insurance as a Senior Human Resources Specialist since 2015. His role involves overseeing various HR functions and ensuring compliance with labor standards specific to the insurance industry. He operates from the National Capital Region of the Philippines and has accumulated nine years of experience in this position.
Education and Expertise
Mark Jeson Serna earned a Bachelor of Science in Business Administration with a focus on Human Resources Management/Personnel Administration from the University of Baguio. His studies spanned from 2008 to 2012. He possesses in-depth knowledge of labor standards relevant to the insurance and BPO industries, enhancing his effectiveness in human resources roles.
Background
Prior to his tenure at QBE Insurance, Mark worked as an HR Coordinator at Rudolf Lietz, Inc. for five months in 2014 to 2015. This experience contributed to his foundational skills in human resources management and prepared him for his current role in the insurance sector.
Achievements in Human Resources Management
Mark specializes in designing and managing compensation and benefits programs tailored for the insurance sector. He has expertise in implementing and managing Workday, a cloud-based software for human capital management, which streamlines HR processes and enhances operational efficiency.