Mark Wendell Docor
About Mark Wendell Docor
Mark Wendell Docor is a Technical Claims Officer at QBE Insurance, where he has worked since 2016. He conducts training for claims officers and has a background in sociology from Mindanao State University - Iligan Institute of Technology.
Work at QBE Insurance Group
Mark Wendell Docor has been employed at QBE Insurance since 2016, currently holding the position of Technical Claims Officer. In this role, he conducts training and refresher courses for claims officers, aimed at enhancing their skills and knowledge. He previously worked as a Claims Officer at QBE Insurance from 2014 to 2016, where he gained foundational experience in the claims process. Both positions are based at the Skyrise Alpha Building, Samar Loop, Cebu Business Park, Cebu City, Philippines.
Education and Expertise
Mark Wendell Docor earned a Bachelor’s Degree in Sociology from Mindanao State University - Iligan Institute of Technology, completing his studies from 2003 to 2007. His educational background supports his current role in claims management, where he develops and maintains in-depth knowledge of the claims portfolio. This expertise allows him to handle complex cases effectively.
Background
Prior to his tenure at QBE Insurance, Mark Wendell Docor worked at Convergys as a Customer Service representative from 2007 to 2013. This six-year experience in customer service provided him with valuable skills in communication and problem-solving, which are essential in his current role in the insurance industry.
Achievements in Training and Development
In his current role as Technical Claims Officer, Mark Wendell Docor is responsible for conducting training and refresher courses for claims officers. This initiative is designed to enhance the skills and knowledge of the team, contributing to improved claims processing and customer service within the organization.