Mary Grace Aqui Roque
About Mary Grace Aqui Roque
Mary Grace Aqui Roque is a Service Manager in Credit Control at QBE Insurance, where she has worked since 2013. She has a background in business management and has held various supervisory roles at JPMorgan Chase & Co. in New York.
Work at QBE Insurance Group
Mary Grace Aqui Roque has been employed at QBE Insurance Group since 2013, where she holds the position of Service Manager in the Credit Control department. In this role, she manages a team of Credit Support Officers, overseeing the resolution of complex credit control issues. Her responsibilities include setting performance targets and ensuring that her team meets these objectives. She engages in regular calibration meetings with onshore partners to maintain performance consistency and alignment across teams. Additionally, she monitors daily records and incident logs to facilitate smooth operations within the credit control team.
Education and Expertise
Mary Grace Aqui Roque studied at St Paul College, where she pursued a Bachelor of Science degree in Commerce and Business Management from 1994 to 1998. This educational background has equipped her with the necessary skills for her roles in management and operations. She completed Lean Six Sigma Training - Yellow Belt in June 2014, which further enhances her expertise in process improvement and efficiency within her current position.
Background
Before joining QBE Insurance Group, Mary Grace Aqui Roque worked at JPMorgan Chase & Co. in various supervisory roles. From 2010 to 2012, she served as Operations Supervisor II for Underwriting QA Loss Mitigation in New York, New York. Following this, she held the position of Investment Operations Supervisor for Hedge Fund Services at the same company from 2012 to 2013. Her experience in these roles contributed to her development as a leader in credit control and operations management.
Achievements
In her current role at QBE Insurance Group, Mary Grace Aqui Roque has demonstrated effective leadership by setting targets and supervising staff performance. She is responsible for recruiting and developing team members, which contributes to the overall success of the credit control team. Her completion of Lean Six Sigma Training - Yellow Belt indicates her commitment to enhancing operational efficiency and process improvement within her department.