Matthew Thomas
About Matthew Thomas
Matthew Thomas is a Claims Officer specializing in Construction Claims at QBE Insurance in Australia, where he has worked since 2022. He has extensive experience in the insurance industry, having held various roles at Crawford & Company and other organizations, focusing on customer service and fraud detection.
Work at QBE Insurance Group
Matthew Thomas has been employed at QBE Insurance Group as a Claims Officer in the Construction Claims division since 2022. In this role, he focuses on managing claims related to construction damage and liability. Prior to his current position, he served as a Claims Officer for Builders Warranty and Accident and Health at QBE Insurance from 2021 to 2022. His experience at QBE includes collaborating with various stakeholders, including underwriting and sales teams, brokers, panel lawyers, and regulators.
Previous Employment History
Before joining QBE Insurance, Matthew Thomas worked at Crawford & Company as a Claims Examiner specializing in High Net Worth, Property, and Motor claims from 2019 to 2021. He also held the position of Service Consultant at TAL Australia from 2013 to 2015. His experience includes a role as a Customer Service Specialist at Commonwealth Bank from 2016 to 2018 and as a Crew Member at McDonald's from 2008 to 2013.
Education and Expertise
Matthew Thomas studied at Kaplan Professional, where he achieved a Certificate IV in Finance and Mortgage Broking in 2018. He also attended St. Paul's College, Manly, from 2007 to 2012. His educational background supports his expertise in managing Contract Works insurance, particularly in construction-related claims. He is skilled in identifying suspicious claims and coordinating investigations when necessary.
Customer Service Focus
In his roles, Matthew Thomas emphasizes delivering high-quality customer service and building strong relationships with customers and service providers. He develops trusted relationships with brokers and intermediaries, which enhances his effectiveness in claims management. His commitment to customer service is evident in his previous positions across various industries, where he consistently focused on client satisfaction.