Melissa Castillo
About Melissa Castillo
Melissa Castillo is an Information Officer with over 14 years of experience in personal injury claims, particularly in CTP and Workers Compensation. She has a strong background in team management, regulatory compliance, and policy management, and currently works at QBE Insurance in Sydney, Australia.
Work at QBE Insurance Group
Melissa Castillo has been serving as an Information Officer at QBE Insurance since 2020. In this role, she focuses on regulatory, compliance, and policy management within the organization. Prior to her current position, she worked as a Work Capacity Specialist at QBE Insurance from 2018 to 2019 and as a Case Manager for Major Claims from 2011 to 2013. Her experience at QBE Insurance encompasses a range of responsibilities, including managing complex claims and collaborating with third-party service providers.
Education and Expertise
Melissa Castillo studied at the University of Sydney, where she earned a Master of Health Science with a focus on Sexual Health from 2006 to 2008. She also completed her undergraduate studies at the same university, achieving a degree in Behavioral Health Science, concentrating on Psychology and Sociology, from 2003 to 2006. Her educational background supports her extensive experience in personal injury claims, particularly in CTP and Workers Compensation.
Background
Melissa Castillo has over 14 years of experience in the field of personal injury claims. She has developed her expertise through various roles, including her previous position as a Senior Claims Advisor at Zurich Financial Services Australia from 2006 to 2011. Throughout her career, she has demonstrated a commitment to achieving claims management goals and objectives while effectively guiding teams.
Achievements
Melissa Castillo has a proven track record in delivering a performance and service-driven claims process. She is recognized for her skills as a negotiator, having successfully defended numerous cases. Additionally, she serves as a higher-level point of contact on strategic and complex claims matters and is involved in delivering training to teams on claims management and related topics.