Melissa Cattanach

Melissa Cattanach

Total Loss, Fire And Theft Motor Claims Representative @ QBE Insurance Group

About Melissa Cattanach

Melissa Cattanach is a Total Loss, Fire and Theft Motor Claims Representative at QBE Insurance, where she has worked since 2019. She has extensive experience in the insurance industry, having held various roles at companies such as IAG, Allianz Insurance, and Wesfarmers Insurance.

Current Role at QBE Insurance Group

Melissa Cattanach currently serves as a Total Loss, Fire and Theft Motor Claims Representative at QBE Insurance. She has held this position since 2019, contributing to the handling and resolution of motor claims related to total loss, fire, and theft. Her role involves assessing claims, coordinating with various stakeholders, and ensuring compliance with company policies and industry regulations.

Previous Experience in Insurance

Prior to her current role, Melissa Cattanach accumulated extensive experience in the insurance industry. She worked at QBE Insurance as a CTP Sales Specialist for four months in 2019. Her tenure at IAG included positions such as Team Manager for Quality Assurance and Motor Claims from 2015 to 2016, Claims Enquiry Unit - Investigations from 2011 to 2013, and various other roles from 2006 to 2010, showcasing her diverse skill set in claims management.

Leadership Roles in Claims Management

Melissa has held several leadership positions throughout her career. At Hello Claims, she served as Team Leader from 2017 to 2019, overseeing team operations and enhancing service delivery. Additionally, she was a Team Manager at Cunningham Lindsey from 2016 to 2017, where she managed team performance and claims processes. These roles highlight her capabilities in team management and operational oversight.

Career Progression in the Insurance Sector

Melissa Cattanach's career in the insurance sector spans over a decade, beginning in 2006. She has worked in various capacities, including as a Claims Specialist at Wesfarmers Insurance from 2013 to 2014 and as a Workers Compensation Claims Specialist at Allianz Insurance from 2009 to 2010. Her career trajectory reflects a strong foundation in claims handling and customer service within the insurance industry.

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